BEST Customer Satisfaction Guarantee

If you are not happy with your purchase for any reason, just let us know and we’ll provide you a FULL refund of the purchase price (we will also pay for the return shipping charges)

100% Money Back Guarantee/ Refund policy:

We put so much effort into using the best raw materials and manufacturing high quality products that we offer 100% money back guarantee in the first 30 days of ownership. If you are not happy with your purchase for any reason, just let us know and we’ll provide you a full refund of the purchase price (we will also pay for the return shipping charges). All we ask is that the item is in the original condition and packaging. 

5 Year Structural Warranty:

For ALL of our products; if any structural part fails during your 5 years of ownership, we will replace it absolutely FREE. Please note that timber splits and cracks are not considered a structural failure in the industry. This is because the cause of timber splitting is often due to your local weather conditions. Timber is a natural product and as such may have microscopic defects that may lead to splitting, or minor cracks or bows. Of course, at Outdoor Living Plus we do everything we can to source our timber from the best suppliers, however, some microscopic defects are impossible to catch during the manufacturing process. It’s important that you understand this when buying a timber product, because many companies in our industry don’t explain this to customers – but we want to be upfront: wood is a beautiful, natural material, but each piece is unique and may have minor imperfections.

5 Year Warranty on Faulty Workmanship:

If any section(s) were manufactured incorrectly, we will replace them free of charge. Please note that for the same reasons explained in previous sections, we cannot cover splitting, twisting, shrinking, warping, or other changes in the shape of the timber. This is because such changes are simply beyond our control. Each piece of timber is as unique as your fingerprint, and will age in its own way, even if pre-treated impeccably at our facility.

Please also note that fading of stain or changing stain colour due to weather exposure is not considered faulty workmanship. Again, this is because such changes are impossible to predict and will depend on your unique climate. Fading of stain is a natural process that is impossible to stop, and if your climate is very harsh, it may happen faster than anticipated, even though we work very hard at our factory to slow this process down as much as possible.